Privacy Policy

Last Updated: September 2026

At ASK ZELVANO, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how ASK ZELVANO (“we,” “us,” or “our”) may collect, use, disclose, and protect information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with ASK ZELVANO, we may collect information including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information
• Customer account information
• Communications with our support team
• Marketing preferences
• IP address
• Browser and device information
• Website activity and interactions
• Cookie and similar technology information

Shopify-powered stores can process information such as contact details, addresses, order activity, device information and payment-related information as part of providing ecommerce services.

2. How We Use Your Information

We may use information collected through our store to:

• Process and fulfil orders
• Arrange shipping and delivery
• Provide order confirmations and updates
• Process eligible returns, refunds or exchanges
• Provide customer support
• Maintain customer accounts
• Verify transactions
• Detect or prevent fraudulent or unauthorized activity
• Improve our website, products and customer experience
• Maintain business and transaction records
• Comply with applicable legal obligations
• Send promotional communications where appropriate and permitted

We do not need your marketing consent simply to send essential transactional communications such as order confirmations or delivery updates.

3. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure that enables us to operate our online store. As a result, customer information may be processed by Shopify in connection with providing its services.

Shopify describes its processing of customer information, including contact, device, purchase and payment-related information, in its privacy documentation.

You can review Shopify's Privacy Policy for more information.

4. Payments

Depending on the payment methods available at checkout, payment information may be processed by third-party payment providers.

ASK ZELVANO may also offer Cash on Delivery (COD) where available.

Where an external payment provider processes a transaction, its own terms and privacy practices may also apply.

5. Delivery & Courier Partners

To fulfil your order, we may provide necessary information to delivery, logistics and courier partners.

This can include your:

• Name
• Phone number
• Shipping address
• Order or delivery information
• COD amount, where applicable

We provide this information where necessary to process and deliver your order.

6. Service Providers

We may work with third parties that help us operate our business, including providers of:

• Ecommerce infrastructure
• Website hosting
• Payment processing
• Order fulfilment
• Courier and logistics services
• Customer support
• Email or SMS communications
• Analytics
• Advertising
• Fraud prevention
• Website applications and integrations

These providers may process information as necessary to provide their services.

7. Cookies & Similar Technologies

Our website may use cookies, pixels and similar technologies to operate the store, remember preferences, understand website usage, improve performance and, where applicable, support advertising or personalization.

Shopify provides customer privacy controls and a cookie-consent system, and notes that separately installed third-party pixels or cookies may require additional configuration.

You can control certain cookies through your browser and, where provided on our website, through our cookie/privacy preference controls.

8. Analytics & Advertising

We may use analytics and advertising services to understand how visitors interact with ASK ZELVANO and to measure or improve marketing campaigns.

Depending on what you install later, this could include services such as Meta or Google.

Important: don't name Meta Pixel, Google Analytics, TikTok Pixel, etc. in your final policy unless you actually use them. When we install your tracking later, update this section accordingly.

9. Marketing Communications

If you choose to subscribe to promotional communications, we may use your contact information to send information regarding:

• New fragrances
• Product launches
• Restocks
• Special offers
• Brand news
• Promotions

You may unsubscribe from promotional emails using the unsubscribe option provided in the communication or by contacting us.

Shopify also provides settings for email/SMS marketing preferences and double opt-in.

10. How We Protect Information

We take reasonable administrative, organizational and technical measures intended to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Shopify likewise notes that absolute security of electronically transmitted or stored personal data cannot be guaranteed.

11. Data Retention

We may retain information for as long as reasonably necessary for purposes such as:

• Completing transactions
• Maintaining business records
• Customer service
• Fraud prevention
• Resolving disputes
• Meeting applicable accounting, tax or legal obligations

Retention periods may vary depending on the type of information and why it was collected.

12. Your Privacy Choices

Depending on applicable law and the circumstances, you may contact us regarding your personal information or marketing preferences.

We may need to verify your identity before processing certain privacy-related requests.

You may also change certain cookie/privacy preferences through the controls available on our website.

13. Children's Privacy

ASK ZELVANO does not knowingly seek to collect personal information from children through our store for purposes inconsistent with applicable law.

If you believe that a child has provided personal information inappropriately, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

ASK ZELVANO is not responsible for the privacy practices of independent third-party websites. We encourage customers to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or applicable requirements.

The latest version will be published on our website with an updated revision date.

16. Contact Us

For questions regarding this Privacy Policy or how ASK ZELVANO handles personal information, contact us:

ASK ZELVANO
Pakistan

Email: askzelvanopk@gmail.com
WhatsApp/Phone: 03324674144