Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 2026

At ASK ZELVANO, we take care to ensure every fragrance is securely packaged and delivered in excellent condition.

This Shipping & Delivery Policy explains how orders are processed and delivered throughout Pakistan.

1. Delivery Coverage

ASK ZELVANO offers delivery to serviceable locations across Pakistan.

Delivery availability may depend on courier coverage in the customer's city, town or area.

Certain remote or restricted locations may require additional delivery time or may not be serviceable by our courier partners.

2. Order Processing

Orders are generally prepared for dispatch after order details have been received and, where necessary, verified.

Processing normally takes approximately 1–2 working days.

Processing times may be longer during:

  • Product launches
  • Sales and promotional campaigns
  • Public holidays
  • High order volumes
  • Operational disruptions

Customers will be contacted if additional information is required to process an order.

3. Estimated Delivery Time

After dispatch, orders will generally arrive within approximately:

Major cities: 2–4 working days
Other cities/areas: 3–5 working days
Remote locations: 4–7 working days or longer depending on courier coverage

These are estimated delivery periods and not guaranteed delivery dates.

Delivery times can vary depending on destination, courier operations, public holidays, weather and circumstances outside our reasonable control.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations within Pakistan.

Customers selecting COD should:

  • Provide an active phone number
  • Provide a complete delivery address
  • Ensure someone is available to receive the parcel
  • Keep the payable amount available when appropriate

We may contact customers by phone, WhatsApp, SMS or another available method to verify an order before dispatch.

5. Shipping Charges

Applicable delivery charges will be displayed at checkout or communicated before the order is completed.

Where ASK ZELVANO offers Free Nationwide Delivery, the applicable offer and any conditions will be displayed on our website.

Free delivery promotions may be changed or withdrawn for future orders.

6. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may be provided through:

  • SMS
  • Email
  • WhatsApp
  • Order status page
  • Courier tracking service

Please allow some time after dispatch for courier tracking information to become active.

7. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Please ensure that your order includes:

  • Full name
  • Active phone number
  • Complete street/address information
  • Area or locality
  • City
  • Any relevant delivery instructions

ASK ZELVANO is not responsible for avoidable delays resulting from incorrect or incomplete information supplied by the customer.

If you notice an error in your address, contact us as soon as possible before dispatch.

Once a parcel has been dispatched, we may not be able to change its delivery address.

8. Delivery Attempts

Courier partners may contact customers before attempting delivery.

If a delivery attempt is unsuccessful because:

  • The customer is unavailable
  • The phone number cannot be reached
  • The address is incomplete or incorrect
  • The customer refuses the parcel

the courier may attempt redelivery or return the parcel to ASK ZELVANO according to its procedures.

Additional shipping charges may apply where a customer requests redispatch following an unsuccessful delivery caused by incorrect information or customer unavailability.

9. Refused COD Orders

Please place a Cash on Delivery order only if you intend to receive it.

Repeated intentional refusal of confirmed COD orders, fraudulent orders or repeated unsuccessful deliveries may result in ASK ZELVANO restricting COD availability for future orders associated with the relevant customer details.

10. Delayed Orders

Although we aim to deliver orders promptly, delays can occasionally occur due to circumstances including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Strikes or transportation disruption
  • High-volume sales periods
  • Remote delivery locations
  • Operational disruptions
  • Events outside our reasonable control

If your order is significantly delayed, please contact our customer support team with your order number.

We will assist in checking its available delivery status.

11. Damaged Parcels

We carefully package ASK ZELVANO fragrances before dispatch.

If your parcel arrives visibly damaged, leaking or compromised, please photograph the parcel and product promptly.

Contact us with:

Order number
Photographs of the outer parcel
Photographs of the shipping label
Photographs/video of the product and damage

Please retain all original packaging while your claim is being reviewed.

Verified issues will be handled according to our Returns, Refunds & Exchanges Policy.

12. Incorrect Product Received

If you receive a product different from what you ordered, please do not open, spray or use the fragrance.

Contact ASK ZELVANO with your order number and photographs of the product received.

Once verified, our team will provide the appropriate next steps.

13. Opening Parcels Before Payment

For COD deliveries, the ability to open or inspect a parcel before payment depends on the service provided by the applicable courier.

Unless ASK ZELVANO has specifically arranged an open-parcel service, customers should not assume that a courier will allow a parcel to be opened before payment.

If there is an issue after receiving your parcel, contact ASK ZELVANO according to our Returns, Refunds & Exchanges Policy.

14. Lost Parcels

If tracking indicates an unusual delay or you believe your parcel may have been lost during delivery, contact us.

We may coordinate with the relevant courier to investigate the shipment.

Where a parcel is confirmed as lost before successful delivery, ASK ZELVANO will determine the appropriate resolution in accordance with the circumstances and applicable requirements.

15. Public Holidays & Weekends

Processing and delivery estimates are generally calculated in working days.

Weekends, public holidays and courier closures may affect processing or delivery times.

16. Contact Us

For shipping or delivery assistance, please contact:

ASK ZELVANO
Pakistan

Email: askzelvanopk@gmail.com
WhatsApp/Phone: 03324674144

Please include your order number when contacting us about an existing order.