Refund policy

Returns, Refunds & Exchanges Policy

At ASK ZELVANO, every fragrance is carefully prepared and packaged to ensure it reaches you in excellent condition. Due to the personal-use nature of fragrance products, we maintain specific return and exchange requirements for hygiene, product integrity, and quality-control purposes.

Returns & Exchanges

We accept eligible return or exchange requests within 7 days of delivery, subject to the conditions below.

To qualify, the product must be:

  • Unused and unsprayed
  • Unopened
  • In its original condition
  • In the original packaging
  • Complete with all seals, labels, accessories, and accompanying items
  • Accompanied by valid proof of purchase/order details

Opened or Used Perfumes

For hygiene and product-integrity reasons, perfumes that have been opened, sprayed, tested, used, or have had their original seal removed are not eligible for change-of-mind returns or exchanges.

Please review the fragrance description, notes, size, and other product information carefully before placing your order.

Damaged, Defective or Incorrect Orders

If your order arrives:

  • Damaged
  • Leaking
  • Broken
  • With a manufacturing defect
  • Or different from the product you ordered

please contact ASK ZELVANO as soon as possible after delivery.

We may request:

  • Your order number
  • Photographs of the parcel
  • Photographs or video of the affected product
  • Images of the shipping label and packaging

Please retain the original product and packaging while your claim is being reviewed.

Once verified, ASK ZELVANO may provide an appropriate resolution, such as a replacement, exchange, or refund, depending on the circumstances and applicable rights.

Change of Mind

Change-of-mind returns can only be considered where the fragrance remains completely unopened, unused, and in its original saleable condition.

Opening or testing a fragrance makes it ineligible for a change-of-mind return.

Return Shipping

Where a return is accepted because ASK ZELVANO supplied an incorrect, damaged, or verified defective item, we will advise you regarding the applicable return procedure and shipping arrangements.

For an approved change-of-mind return, any applicable return delivery charges may be the customer's responsibility.

Please do not send a product back without first contacting our customer support team and receiving return instructions.

Refunds

Once an approved returned item has been received and inspected, we will notify you regarding the outcome.

If a refund is approved, it will be processed through the applicable available method.

Original shipping charges, where applicable, may be non-refundable except where the return results from an error by ASK ZELVANO or where otherwise required.

Processing times can vary depending on the payment provider or financial institution.

Order Refusal / Failed Delivery

Customers are requested to provide accurate contact and delivery information and remain available to receive their parcel.

Repeated refusal of confirmed Cash on Delivery orders or unsuccessful deliveries may affect the availability of COD for future orders.

Sale & Promotional Items

Any special return conditions applicable to clearance, promotional, bundle, or final-sale products will be clearly communicated where relevant.

This does not affect remedies that may apply to damaged, defective, or incorrectly supplied products.

How to Request a Return

Contact our customer support team with:

Order Number:
Customer Name:
Reason for Return:
Photos/Video (if applicable):

Email:  askzelvanopk@gmail.com
WhatsApp: 03324674144

Our team will review your request and provide further instructions.

Important

ASK ZELVANO reserves the right to inspect returned products before approving an exchange or refund. Products that do not satisfy the applicable return conditions may be declined.

Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.

Last Updated: September 2026