TERMS & CONDITIONS

Last Updated: September 2026

Welcome to ASK ZELVANO.

These Terms & Conditions govern your access to and use of the ASK ZELVANO website and your purchase of products from us. By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

1. About ASK ZELVANO

ASK ZELVANO is a fragrance brand operating in Pakistan and offering perfumes and related products through its online store.

Throughout these Terms, “ASK ZELVANO,” “we,” “us,” and “our” refer to the business operating this store. “Customer,” “you,” and “your” refer to users, visitors and purchasers.

Our ecommerce store is powered by Shopify.

2. Online Store Use

By using our website, you agree to use it only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to interfere with the operation or security of the website
• Submit false or misleading information
• Attempt unauthorized access to our systems or accounts
• Copy or commercially exploit protected ASK ZELVANO content without authorization

We reserve the right to restrict access to our services where reasonably necessary to protect our customers, website or business.

3. Product Information

We aim to present our fragrances and products as accurately as reasonably possible.

Product information may include:

• Fragrance notes
• Fragrance family
• Bottle size
• Ingredients or composition information where applicable
• Product photographs
• Packaging
• Usage guidance
• General fragrance characteristics

Descriptions of fragrance character—such as fresh, woody, floral, warm, intense or similar terminology—are intended to help customers understand the general scent profile.

Individual perception of fragrance can vary.

4. Fragrance Performance

Fragrance performance may vary from person to person.

Factors including skin type, application method, environment, temperature, humidity, storage and individual perception can affect how a fragrance smells and performs.

Unless expressly stated as a guaranteed specification, descriptive statements regarding fragrance character or performance should not be interpreted as a guarantee that every customer will experience identical results.

5. Product Images & Packaging

We make reasonable efforts to display our products accurately.

However, colors and visual appearance may vary slightly depending on:

• Screen settings
• Lighting
• Photography
• Device display
• Packaging updates

ASK ZELVANO may periodically update product packaging, labels or presentation.

Where a change materially affects the product being purchased, we aim to communicate relevant information appropriately.

6. Prices

Unless otherwise stated, prices displayed on our Pakistan store are in Pakistani Rupees (PKR/Rs.).

Prices may change from time to time.

Any applicable delivery charges or other charges will be displayed or communicated where appropriate before an order is completed.

7. Pricing & Website Errors

We make reasonable efforts to ensure that product information and pricing are accurate.

Occasionally, typographical, technical, pricing, promotional or availability errors may occur.

Where an obvious error affects an order, we may contact the customer to explain the issue and provide appropriate available options before fulfilment.

We will not intentionally use pricing errors to disadvantage customers.

8. Orders

Submitting an order does not necessarily mean that it has been finally accepted for fulfilment.

We may need to verify:

• Customer information
• Contact number
• Delivery address
• Product availability
• Payment
• Cash on Delivery confirmation
• Suspected fraudulent activity

Once an order has been accepted and processed, the customer will receive the relevant order or fulfilment communication where available.

9. Cash on Delivery (COD)

Where available, customers may place orders using Cash on Delivery.

Customers choosing COD must provide accurate:

• Name
• Phone number
• Delivery address
• City/location information

We may contact customers to confirm COD orders before dispatch.

Repeated intentional refusal of confirmed COD parcels, false orders, fraudulent activity or repeated unsuccessful deliveries may result in COD being restricted for future orders.

10. Online Payments

Where online payment options are available, payments may be processed through third-party payment providers.

Customers are responsible for ensuring that they are authorized to use the selected payment method.

We do not guarantee the uninterrupted availability of every payment method.

11. Order Verification

To protect customers and ASK ZELVANO from fraudulent or unauthorized transactions, we may request reasonable verification before processing certain orders.

We reserve the right to hold or cancel an order where there are reasonable grounds to suspect fraud, unauthorized payment, false information or abuse of our services.

12. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

An order can generally only be cancelled before it has been processed or dispatched.

Once an order has been handed over for delivery, cancellation may no longer be possible through the normal cancellation process.

Please see our separate Cancellation Policy for further information.

13. Shipping & Delivery

We deliver to supported locations within Pakistan according to the shipping options available on our store.

Estimated delivery periods are estimates rather than guaranteed arrival times unless expressly stated otherwise.

Delivery may be affected by circumstances such as:

• Courier operations
• Public holidays
• Weather
• Remote locations
• Incorrect customer information
• Operational disruptions
• Events outside our reasonable control

Please refer to our Shipping & Delivery Policy for complete information.

14. Returns, Refunds & Exchanges

Returns and exchanges are governed by our Returns, Refunds & Exchanges Policy.

Because fragrances are personal-use products, perfumes that have been opened, sprayed, tested, used, or had their original seal removed are not eligible for change-of-mind returns or exchanges.

Different procedures apply where an item arrives damaged, leaking, defective or different from what was ordered.

Customers should review the full Returns, Refunds & Exchanges Policy before purchasing.

15. Damaged, Defective or Incorrect Products

If you receive an item that is damaged, leaking, defective or different from the item ordered, contact our customer support team promptly.

We may request photographs, videos, packaging, shipping labels or other reasonable information necessary to assess the issue.

Where a claim is verified, we will provide an appropriate resolution in accordance with our policies and applicable requirements.

16. Promotions & Discount Codes

From time to time, ASK ZELVANO may offer:

• Promotional prices
• Discount codes
• Bundles
• Gifts
• Special offers

Promotions may be subject to specific conditions and availability.

Unless expressly permitted, multiple promotional codes may not be combined on the same order.

We may withdraw or correct a promotion affected by an obvious technical error, misuse or fraudulent activity.

17. Intellectual Property

The ASK ZELVANO brand and its original creative assets are valuable intellectual property.

Unless otherwise indicated, rights in original ASK ZELVANO materials may include:

• ASK ZELVANO name
• Logo and monogram
• Product names
• Packaging designs
• Website design elements
• Product photography
• Graphics
• Written copy
• Advertising materials
• Original visual content

You may not reproduce, distribute, modify, sell, impersonate, commercially exploit or use protected ASK ZELVANO materials without appropriate authorization.

Nothing on our website grants a license to use ASK ZELVANO trademarks or other intellectual property except where expressly authorized.

18. Reviews & User Content

If customers submit reviews, photographs, feedback or other content, the content must not be fraudulent, unlawful, abusive, defamatory or infringe the rights of others.

We may moderate or remove content where reasonably necessary.

Any separate permission for ASK ZELVANO to reuse customer photographs or other content for marketing should be obtained or governed by the applicable submission terms.

19. Third-Party Services

Our website may use third-party services for functions such as:

• Payments
• Delivery
• Analytics
• Communications
• Marketing
• Ecommerce functionality

These services may operate under their own terms and privacy practices.

ASK ZELVANO is not responsible for independent third-party websites merely because our website contains a link to them.

20. Website Availability

We aim to maintain a reliable online shopping experience but cannot guarantee that the website will always operate without interruption or technical errors.

We may temporarily modify, suspend or maintain portions of the website when reasonably necessary.

21. Limitation of Liability

To the extent permitted by applicable law, ASK ZELVANO will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability, right or remedy that cannot lawfully be excluded or limited.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website, violation of these Terms, or infringement of another person's rights.

23. Privacy

Your use of our store is also subject to our Privacy Policy, which explains how personal information may be collected, used and disclosed.

24. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, policies, business operations or applicable requirements.

The latest version will be published on our website with an updated revision date.

Changes will apply prospectively as appropriate.

25. Governing Law

These Terms & Conditions are intended to operate in accordance with the applicable laws of Pakistan.

Nothing in these Terms is intended to remove consumer rights or remedies that cannot lawfully be excluded.

26. Contact ASK ZELVANO

For questions about an order or these Terms & Conditions, contact:

ASK ZELVANO
Pakistan

Email: askzelvanopk@gmail.com
WhatsApp/Phone: 03324674144